Customer Care
Return & Refund Policy
We want your shopping experience with Shery Icon to be simple, clear, and comfortable from the moment your order arrives.
Preview Before Receiving
You can check your order at the time of delivery before final receiving. If the product is not suitable or you do not wish to receive it, you may refuse the order and only pay the shipping fees.
You can check the item at the time of delivery before final receiving. If the product is not suitable or you do not wish to keep it, you may refuse the order and only pay the shipping fees.
Once the order is received and accepted by the customer, returns or refunds are not available unless the item is defective, damaged, or incorrect.
If you receive a damaged, defective, or wrong item, please contact us within 24 hours of receiving the order with clear photos of the product and packaging so our team can assist you.
Shipping fees are paid by the customer if the order is refused after previewing. Shipping fees are non-refundable once the delivery attempt has been made.
By receiving the order, the customer confirms that the item was accepted in good condition unless a defect or wrong item is reported according to the policy above.